Size Guide

At Modparade, we want you to feel like the best version of yourself!

That's why our clothing measurements are unique to each piece, varying according to its style and silhouette.
We believe that wearing clothes should be a fun way to express yourself—and that's why we are continuously working on an extensive range of sizes to accommodate a wide range of body types.

We also know that sometimes it can be difficult to find cute clothes that fit your own personal shape and size.
That's why we've included easy-to-use measurements on individual product pages so that you can see what each item looks like on different body types!

GENERAL GUIDE TO OUR SIZING
(This is just a very general guide of our sizing. Please refer to individual product pages on the specific measurements.)

*Measurements are in inches, side to side.*

Shipping (Singapore)

All our Singapore orders are being handled by Ninjavan. Upon payment verification, your order will dispatch out within 48 hours from our warehouse (excluding Backorders). A tracking number will be provided.

RATES & DELIVERY TIME

HOW DO I TRACK MY ORDER

Tracking for Singapore Parcels, please use https://www.ninjavan.co/en-sg/ to track order transit status.

Shipping (Malaysia)

All our Malaysia orders are being handled by Ninjavan. Upon payment verification, your order will dispatch out within 48 hours from our warehouse (excluding Backorders). A tracking number will be provided.

RATES & DELIVERY TIME

HOW DO I TRACK MY ORDER

Tracking for Malaysia Parcels, please use https://www.ninjavan.co/en-sg/ to track order transit status.

Shipping (International)

INTERNATIONAL SHIPPING RATES

We ship worldwide from our warehouse based in Singapore.

International shipping rates vary by country and it will be tabulated at the checkout page. For HK/US & Europe, please see the table below.

All our international parcels are being handled by Skynet / DHL. With a tracking number provided, you will be able to check the status of your item once the item has been dispatched out from our warehouse.

Upon payment verification, your order will dispatch out within 1 - 5 business days (excluding Backorders) from our warehouse.
 

HOW DO I TRACK INTERNATIONAL ORDERS

Tracking for International Parcels, an email will be sent with the tracking link and number.


TAXES & DUTIES (FOR USA/ EUROPE & HONG KONG)

Prices are inclusive of Custom Duties and Import taxes.

TAXES & DUTIES (REST OF THE WORLD)

The recipient will be charged for all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the customer and the amount will vary according to your local tax system. We are unable to provide this information for you at checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.


EXCLUSIONS OF OVERSEAS COUNTRIES & TERRITORIES (USA/EUROPE)

We regret to inform you that we cannot ship to any USA and European overseas countries and territories. Any delivery charges incurred due to failed attempts in these restricted areas will be your responsibility.

Returns & Exchange (Online Store Only)

OUR RETURN POLICY

- Returns on regular priced item(s), excluding Gift Sets, products under the Apartment line (candles, pottery), bundle promotion & certain clothing apparels, will be accepted within 14 days from the shipped date for Singapore Orders (Standard Courier / Self Collection), or within 20 days from the shipped date for international orders.

- We do not provide exchanges. However, it will be processed as a return and a store credit will be issued to you.

- Do note that we do not provide free returns for Singapore and International orders. Customers will have to bear the return costs back to our warehouse.

- Please note that store credits issued online are exclusively designated for online usage and cannot be redeemed in physical stores, as the systems are managed differently.

- A store credit, valid for 1 year will be credited to your account within 7 - 14 working days upon receiving the return parcel.

- Items must be returned in their original condition (unworn, unscented, unwashed, unaltered). Shoes should be returned with the original packaging, free of damage.

- Orders made with discount codes, bundle promotion, GrabPay Voucher, promotional period, sales items, store credits redeemed with Maison Camp Points, Maison Camp Birthday Month, Regular Purchase Discount for Adventurer Tier, store credits issued for previous returns, compensation store credits, Gift Sets, Gift cards, vouchers, accessories, bags, candles, pottery are not allowed for any returns. 

- Orders made with discount code, promotional period, sales item are not allowed for any returns and is sold as-is (minor imperfections that does not affect appearance & wearability). 

- Certain clothing apparels are also not applicable for returns, such as tees and knitwear, as stated in the item description in the respective product page.

- Store credits (issued due to previous returns), Maison Camp Points, Maison Camp Birthday Month, Regular Purchase Discount for Adventurer Tier, discount codes, applied to the entire single order and all the items in the same order are also not eligible for any form of returns.

- Note that Shipping charges are non-refundable nor creditable.

- We do not accept walk-in returns to our warehouse nor our Funan Store.

- We reserve the rights to reject any returns with no Return Form enclosed, does not meet our return policy standards, return after the stipulated return period OR is caught misusing the system.

- Customers will have to arrange their own mode of collection at their own cost for Rejected returned packages.

- Do note that for all online returns, you are required to mail the item(s) back to our warehouse as per our return procedure.

- Dropping off the return order at both our warehouse and Funan Store is strictly not allowed.


HOW TO RETURN

- With effect from 1st October 2022, you no longer need to email in to check with us if your order is valid for return as we have a new system in place.

- To make a Return Request: 
> Click on the Smiley face icon (Account Page) on top right-hand corner.
> Click on Orders 
> Click on Return Items button
> Fill up the details required under Create Return Request.
> In the event that your order does not have a Return Items button found under your Orders History, this means your item is not eligible for a return.

- Upon receiving approval to return from our customer service, the return item(s) must be mailed out via a trackable mode of delivery. 

- We will not be responsible for any lost mail send back through non-traceable mailing options.

- Return item(s) are to reach us within 14 days from the shipped date for Singapore Orders or within 20 days from the shipped date for international orders.

- We reserve the rights to reject any returns with no Return Form enclosed, does not meet our return policy standards OR after the stipulated return period. Customers will have to arrange their own mode of collection to retrieve rejected returns.

HOW LONG DOES IT TAKE FOR RETURN REQUEST TO BE PROCESSED

Your Return Request will be processed within 1 - 3 working days. You will receive an email once we have approved/ reject your Return Request.

I HAVE ALREADY MADE THE RETURNS, HOW LONG DOES IT TAKE FOR IT TO BE PROCESSED

Your return parcel will be processed within 7 - 14 working days upon receiving. You will receive an email once we have processed your return with your Store Credit information.


CAN I OPT FOR A REFUND FOR MY RETURN ITEMS)

We strictly do not provide refunds for returns.


HOW MUCH STORE CREDITS WILL BE GIVEN FOR MY RETURN ITEM(S)

A processing fee of SGD$3 (Singapore Orders) / USD$3 (US Orders)/ €3 (Euro Orders) / HKD$20 (HK Orders) / SGD$5 (International Orders) will be deducted from every piece returned.

Store credits are to be utilised in one single transaction only and any balance credit amount will not be refunded back in cash or credits.

Please note that store credits are exclusively designated for online usage and cannot be redeemed in physical stores, as the systems are managed differently.


WILL I BE REIMBURSED FOR RETURN DELIVERY CHARGES?

We do not reimburse return delivery charges.


EXCHANGE

Size and colour exchange is not available. If your item fits the above return policy, a store credit will be issued, which you are able to utilize it to purchase the same item in the required size or colour.
Reservations of sizes or colour prior to the return will not be allowed.

I LOST MY RETURNS FORM

You may download it here.

Returns & Exchange (Funan Store Policy)

OUR RETURN POLICY FOR IN-STORE PURCHASES

- Please note that we do not offer returns nor refunds for in-store purchases at our Funan Store.  

- Exchanges for apparels (excluding T-shirts & Knitwear) must be done within 7 days, starting from the date of purchase, and require a valid receipt with the tag still attached to the apparel. The apparel should remain in unworn, unwashed, and unaltered condition.

- No returns & exchanges are allowed for all Jazzy theme Merchandise, Accessories, T-shirt & Knitwear.

- If an exchange of a higher value item is needed, a top up of the price difference will be required.

- Should you wish to exchange an item for one of lower value, please be aware that we are unable to issue a refund in such cases.


REGARDING DROPPING OFF ONLINE ORDER RETURNS AT FUNAN STORE

- Unfortunately we do not accept Online order returns in our Funan store as space constraints makes it challenging.

- We do not accept exchanges In-store as well as this will disrupt our inventory system as the Funan store and Online Store has a separate inventory system.

- We highly recommend using our online return process for these orders, providing you with a hassle-free experience. For more information you may visit here.

- However, if you do find it absolutely necessary to return items to our store, a courier fee of $25 per order will be applied. This fee will be deducted on top of the existing $3 processing fee per item.


SPECIAL PROMOTION/ DISCOUNT PERIOD

During special promotion/ discount period, we regret that we cannot accommodate exchanges, returns nor refunds. All sales during such times are considered final.


CAN I USE MY STORE CREDIT AT YOUR FUNAN STORE?

Please note that store credits are exclusively designated for online usage and cannot be redeemed in physical stores, as the systems are managed differently.

Self Collection at Haus of Modparade Store (Funan)

WHERE IS THE SELF COLLECTION LOCATION AT?

You can conveniently self collect your parcel at our Funan Store #02-21 (also known as the Haus of Modparade).


WHEN CAN I EXPECT MY PARCEL TO BE READY FOR COLLECTION?

- All self-collection parcels will be ready for pick-up at our Funan store every Friday.

- However to ensure a smooth experience, please plan your visit only after you have received a notification email from Modparade, indicating that your parcel is "Ready for Collection."

- Example: If you place an order on a Sunday (1st October), your parcel will be dispatched to our Funan Store on the following Friday (6th October).

- Please be mindful that our cut-off time for processing self-pick-up orders is Tuesday at 23:59. Orders placed after this time will be processed in the following week.


IS THERE A CHARGE FOR SELF COLLECTION SERVICE?

No, it's our pleasure to offer this service to you at no cost.


CAN I CHANGE MY SELF COLLECTION ORDER TO COURIER?

Unfortunately once your order has been submitted, we are not permitted to do any changes to it. Therefore if you have opted for Self collection and wish to change to courier after payment has been made, we regret to inform you that this cannot be done.


CAN I OPEN UP MY PACKAGE & TRY ON THE PIECES I HAVE SELF COLLECTED IN-STORE?

While we understand the excitement to try on your purchased items, we kindly request that you refrain from opening packages and trying on the pieces in-store. This practice is avoided to prevent confusion and misunderstandings related to our in-store stock. We highly encourage you to enjoy and explore your purchases in the comfort of your home. However, if any concerns or issues arise with your items, please feel free to reach out to our online customer service as our In-store Staff are not trained to handle online orders.


TERMS & CONDITIONS

- For your convenience, all self-collection parcels will be stored in the store for a maximum of 10 days from the date your order becomes "Ready for Collection."

- Parcels not collected within this time frame will be regrettably discarded, and we will not be able to issue refunds.

Defective or Incorrect Item(s)

DEFECTIVE OR INCORRECT ITEM

This is a very rare situation but we sincerely apologized if you have received a defected/ incorrect item from us.

- For defective item, please kindly email us at howdy@modparade.com with your order number and a photograph of the defect area. We will be in touch with you on the next steps to take once we assess the defect.

- Postage will be reimbursed for all items deemed defective/ incorrect for Singapore Orders Only.

- All defective/ incorrect items are to reach us within 14 days from the shipped date for Singapore Orders, or within 20 days from the shipped date for international orders.

- Items must be returned in their original condition (unworn, unwashed, unaltered). Shoes should be returned with the original packaging.

- A replacement item will be provided for defective/ incorrect returns. However, if a replacement is no longer in stock, a store credit voucher valid for 12 months will be provided.


UNDER MODPARADE: THE FOLLOWING SHALL NOT BE CONSIDERED AS A DEFECTIVE ITEM 

- Measurements discrepancy of 0.5 - 1.5" as items are mass produced.

- Do note that our UK sizing is only a rough gauge and cannot be taken as a comprehensive guide.

- Colours shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colours may be portrayed with slight differences to the human eye (and under different lighting).

- Slight colour discrepancy for the Backorder items and In Stock items may be present due to difference batches of fabric purchased.

UNDER APARTMENT: THE FOLLOWING SHALL NOT BE CONSIDERED AS A DEFECTIVE ITEM

- Soy wax candles with frosting/ bumpy surface is not a form of a defect as it is 100% normal for Soy wax candles to not have a fully smooth surface due to their all-natural ingredients used in making this candle.

Store Credit

HOW DO I USE MY STORE CREDIT

While you are in the check out page, store credit can be found right at the bottom. Select from the drop down menu on the store credit to use.


CAN MY ORDER BE RETURN IF A STORE CREDIT HAS BEEN USED

Orders made with a store credit are not eligible for returns.


CAN I EXTEND THE EXPIRY DATE OF MY STORE CREDIT

Store credit are strictly non-refundable, non-extendable and non-transferable.


DO I HAVE TO USE MY STORE CREDIT IN A SINGLE TRANSACTION

All Store credits are to be utilised in one single transaction only and any balance credit amount will not be refunded back in cash or credits.


CAN I REQUEST FOR THE STORE CREDIT TO BE REFUNDED BACK VIA BANK TRANSFER/ TO MY CREDIT CARD?

Store credit are strictly non-refundable, non-extendable and non-transferable.


CAN I COMBINE ALL MY STORE CREDITS INTO 1 TRANSACTION?

Store credit strictly cannot be combined and you can only use 1 store credit per order.


CAN I USE MY STORE CREDIT AT YOUR FUNAN STORE?

Please note that store credits are exclusively designated for online usage and cannot be redeemed in physical stores, as the systems are managed differently.

Backorders

BACKORDERS POLICY

- Backorders are opened for highly popular sold out items until slots are being fully taken up. 

- Do only join our Backorders if you are comfortable waiting as there might be times where the Backorder is delayed due to random customs check or bad weather conditions during transit.

- The arrival timeline for Backorder items differ and are stated in the individual product page. An email will only be sent once your order is ready to be dispatched out.

- For Backorder Status, you may also refer to the chart here.

- Unless you have opt to send out your in stock item(s) first, your order will only be dispatched out once all Backorder item(s) has arrived.

- We sincerely apologize that if the Backorder item you have ordered has been delayed or cancelled due to unforeseen circumstances.

- For delayed Backorders, strictly no cancellation of the order will be allowed. Please check our Backorder Status Page for the latest status updates.

- For cancelled Backorders, due to production issues, either a Store Credit OR Refund will be issued, depending on your preference.

- Slight colour discrepancy for the Backorder items and In Stock items may be present due to difference batches of fabric purchased and will not be considered as a defect.

FAQ

How do we contact you? :
You can reach us at howdy@modparade.com.


Where are your products from? :
We design & produce all our apparel in our own factories at China.


What is the size of your model? :
As we constantly have new faces to join us, please refer to the product description for Model Stats.


How do I get informed of the latest products you have? :
Simply join our mailing list located at the bottom page of the web store. Please make sure that the email address you have keyed in is a valid one.


What should I do if I need more information regarding a product? :
We usually provide as much information as possible. However, if you need more detailed information, you can drop us an email at howdy@modparade.com.


I have a question before ordering. What should I do? :
You can drop us an email with your question to howdy@modparade.com and we will answer your queries as soon as we can! Please take note that we do not entertain orders via email. We would only answer your queries through it.

I wish to amend/cancel my order as I have changed my mind, is that possible?:
Unfortunately, once the order has been placed and payment has been made, we are unable to amend/cancel your order. If your order is eligible to make a return, you can drop us an email at howdy@modparade.com.

What are the mode of payments Modparade accepts? :
We accept all major Credit Cards, Atome, GrabPay and PayNow.

How will my items be mailed to me? :
For all Singapore & Malaysia orders, it will be via Ninjavan.
All International Orders will be via DHL/ Skynet.


I am an international buyer. How are the postage charges like?:
International postage charges are automatically tabulated by the system according to the weight of your order.

Terms & Conditions

ORDERING
Please take note that by submitting the order implies your intention of confirming an item. Thus items not paid within the timeframe of 24hours, unless otherwise agreed upon, will be put up for sale thereafter. All dead buyers will also be blacklisted from our website and from all future purchases.

We will take legal actions against fraud cases. So please do not try to fake a payment if you seriously did not make any.


IMAGES
All our images are copyrighted. Please do not use any of our images without our permission.

Modparade makes every effort to display, as accurately as possible, the colours of our products that appear on our Web site. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor’s display of any colours will be exactly the same as the colours of our products.


PRICING & TRANSACTION
All the prices stated on the site are final and non-negotiable. Modparade do not do any form of reservations or trades.

Modparade reserves the right to reject a transaction/customer at our own discretion. Modparade also reserves the right to amend Terms & Conditions at any given time.


GENERAL
From time to time, there may be information on www.modparade.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after your order submission).

Privacy Policy

USE OF CUSTOMER'S INFORMATION
Modparade is committed to respecting and protecting the privacy rights of our online customers of our site. Modparade understands the importance of protecting information collected about you. While visiting the Modparade's site, we may ask you to sign up with us and/or provide information that personally identifies you, including but not limited to any name, address, contact number, email address, birth date, order information, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to Modparade for purposes of transacting with us. The information you provide to Modparade will enable us to make the navigation around our site more enjoyable and for us to deliver our services more easily. Modparade uses your personal information to help you quickly find goods, services, or information on our site. Modparade may also track your visits to our Web site, gather navigational information during your visit and use that data to analyze for trends and statistics for our own internal business decisions. It should be noted that in the process of gathering such information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. These information will also help Modparade improve the experience you have when navigating around our site. Unless otherwise required by law, Modparade does not disclose any personal information to third parties. However, Modparade reserves the right to make exceptions, such as when Modparade believe that an illegal activity, spam or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.


MODPARADE'S MAILING LIST
Modparade's mailer allows you to receive first hand information about launch of new collection, event happenings, special promotions and etc. Under any circumstances that you wish to be removed from the Modparade mailing list, please e-mail “UNSUBSCRIBE” to howdy@modparade.com. Asking to be removed from Modparade's mailing list will not prevent you from receiving e-mail communications relating to any online order you placed on Modparade site, requests to participate in surveys about our products and services or other operational e-mail communications. All e-mail addresses collected in the Modparade mailing list will be kept confidential. Unless otherwise required for internal business operations or by the law, Modparade does not disclose your e-mail addresses to third parties.